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You can get a payment default, if a payment related to a claim or service has been unpaid long enough. In consumer credit defaults, the payment must be over 60 days overdue. If the payment for a debt is claimed at the District Court, the court decision generates the payment default entry. In addition, a payment default entry can be filed by the enforcement authority.

Credit information is used in different types of decision-making.

For example, credit information is used when granting a monetary credit, opening a telephone subscription, selling on invoice, renting an apartment, making insurance contracts and opening accounts with credit. In many cases, a credit information entry may be an obstacle, or it may essentially complicate the making of many contracts.

You can buy an extract of your own credit information from our service. Please, acquire the extract of your own credit information here.

When you wish to regularly monitor your credit information and secure your information against identity theft, you should get Tietovahti service. You can retrieve reports from the service always when you need them. The service is in Finnish but it contains the English credit report. Get to know the service here.

You can check your credit information via Omatieto service once in 12 months. If you need to check the information again, please contact our customer service. More information (Finnish only).

You can inspect your own credit information by using the statutory inspection right. You can check your credit information via Omatieto service once in 12 months.

See the instructions here.

If you need to check the information again, please contact our customer service. More information (Finnish only)

When you have paid off the debt associated with the payment default, ask the creditor to submit a payment notification to Asiakastieto. This is the primary and usually the fastest way to get payment information linked to the payment default entry.

If the payment concerns an enforcement entry, please contact the creditor who placed the entry. If you have paid off a debt to National Enforcement Authority Finland, please ask the enforcement authority to notify us of the payment in order to speed up the processing. You can submit the request through the Enforcement Authority's online service or by email at (ulosotto.uo@oikeus.fi). The message must include the person's full name and date of birth. Enforcement entries are deleted in the same way as other payment default entries.

If the creditor is unable to provide Asiakastieto with payment information, you can also provide it yourself. The notification of payment information must include sufficient proof of payment. Such proof is, for example, a written notification received from the creditor about the payment of the debt or an identifying receipt (to whom, what amount, reference information) for the payment.

If you paid the debt through the Enforcement Authority, you may provide the "Debtor's Enforcement Matters" printout, which is available through the Enforcement Authority's online service (ulosottolaitos.fi). Please note that if you submit the certificate yourself, processing may take longer, as we must separately verify its authenticity with the Enforcement Authority.

It is recommended to send your payment details encrypted, and this can be done using Asiakastieto's secured email: go to: https://mail.asiakastieto.fi and send message to the address maksutiedot@asiakastieto.fi

When the credit information agency has received the payment information, the payment default entry will be deleted after 30 days, unless it is an UMS or UMP, which will be deleted immediately after the payment is registered.

If a debt related to an UMS or UMV entry expires and Asiakastieto receives reliable information about it (usually directly from the Enforcement Authority), the UMS entry will be deleted immediately and the UMV entry after 30 days.

If you have paid a debt related to a payment default in its entirety, this can be reported to Asiakastieto. Information on the settlement of the payment (ref entry) is linked to the payment default entry. The settlement of the payment must be notified in writing. A reliable statement of the settling of the payment must be attached to the notice; for example, a certification provided by the creditor or some other reliable statement. It is recommended to send the message encrypted, and this can be done using our secured email: go to https://mail.asiakastieto.fi and send message to the address maksutiedot@asiakastieto.fi

The ref data is based on the data subjects request. The processing time for payment information (ref data) is approximately two business days. Ref data are processed in the order of arrival.

By inspecting your credit information, you get to know what information the credit grantor sees when granting a credit. This way you can better prepare yourself for credit applications or credit negotiations. Even though errors in credit information are scarce, by inspecting your own information you can make sure that the information is correct. If a person has credit information entries, by inspecting your own information you will also find out who has requested your information and when. This way you can make sure that the credit information has been disclosed only for appropriate purposes. After the inspection of own information, you can also plan how to improve the credit information by linking a ref entry to the payment defaults, indicating that the claims behind the entry have been paid.

You can get support for financial problems, among others, from the financial and debt counselling at legal aid offices and the Guarantee Foundation. Please, find more information on these organisations below.

Financial and debt counselling at legal aid offices Financial and debt counselling is a statutory service, which is free of charge to the customers. Counselling is organised by legal aid offices. The website of the financial and debt counselling at [https://oikeus.fi/talousjavelkaneuvonta/en/index.html] provides ample instructions on the balancing of the financial situation. At the same address, you can also find the contact information for the financial and debt counselling in your own area.

Takuusäätiö

Takuusäätiö is a national organisation in the social field which assists private persons struggling with a financial crisis in solving their debt and payment problems.

Takuusäätiö offers counselling by phone and gives instructions for solving debt problems. The foundation grants e.g. guarantees for bank loans, with which debts can be combined in a situation of over indebtedness and organises support person activity to persons who find themselves in a financial crisis. You can call the Takuusäätiö's Debt Line for free in Finland and discuss the financial troubles concerning you or your family members. The Debt Line operates at the number 0800 9 8009, Mon-Fri, 10 a.m. - 2 p.m. Alternatively, you can contact them through their chat. More information and instructions are found on Takuusäätiö's website www.takuusaatio.fi.

If you detect an error in the registration of the payment default, you have to contact the creditor. The request for removal has to come from the creditor.