Planned service windows
Here you can find information and a list of preplanned service windows for Asiakastieto services.
We maintain and update our systems regularly in order to ensure satisfactory service availability and capacity.
Service windows
Some technical procedures may require some service downtime for some set of services. We are determined to keep this time as short as possible and try to schedule any downtime in a way that it would cause as little inconvenience as possible for our customers. The announced service windows are the maximum time frames during which there might be some glitches in services.
The regular service windows are:
1. Monthly production deployment days, Sunday 06:00-09:00
Short breaks in services that are being deployed (new services or major new versions of existing services).
2. Monthly patching days, Sunday 18:00-21:00
Usually no service downtime, although some glitches may occur.
3. Weekly database maintenance, Mondays 05:00-07:00
Occasional glitches may occur, not listed separately in below table as this is weekly window.
4. Quarterly system maintenance windows, Saturday 18:00 - Sunday 21:00
Short, occasional downtime to be expected. If the activity is such that any services will be down for a longer period of time a separate communication is sent via our official service announcement bulletins.
Other planned and unplanned service breaks are communicated via our service annoncement bulletins. You can join the distribution list for our bulletins via your account manager or using subscription links in the subscription customer portal.
Below are listed the above mentioned service windows (excluding the weekly db maintenance window):
|
Week |
Date |
Start |
End |
Type |
|---|---|---|---|---|
|
2 |
15.1.2023 |
18:00 |
21:00 |
01/2023 patching |
|
3 |
21.1.2023 |
06:00 |
09:00 |
01/2023 production deployment |
|
4 |
28.1.2023 |
18:00 |
00:00 |
Q1 system maintenance |
|
4 |
29.1.2023 |
00:00 |
21:00 |
Q1 system maintenance |
|
5 |
5.2.2023 |
18:00 |
21:00 |
02/2023 patching |
|
6 |
12.2.2023 |
06:00 |
09:00 |
02/2023 production deployment |
|
9 |
5.3.2023 |
18:00 |
21:00 |
03/2023 patching |
|
10 |
12.3.2023 |
06:00 |
09:00 |
03/2023 production deployment |
|
14 |
8.4.2023 |
18:00 |
00:00 |
Q2 system maintenance |
|
14 |
9.4.2023 |
00:00 |
21:00 |
Q2 system maintenance |
|
15 |
16.4.2023 |
18:00 |
21:00 |
04/2023 patching |
|
16 |
23.4.2023 |
06:00 |
09:00 |
04/2023 production deployment |
|
20 |
21.5.2023 |
18:00 |
21:00 |
05/2023 patching |
|
21 |
28.5.2023 |
06:00 |
09:00 |
05/2023 production deployment |
|
22 |
4.6.2023 |
18:00 |
21:00 |
06/2023 patching |
|
23 |
11.6.2023 |
06:00 |
09:00 |
06/2023 production deployment |
|
26 |
2.7.2023 |
18:00 |
21:00 |
07/2023 patching |
|
31 |
5.8.2023 |
18:00 |
00:00 |
Q3 system maintenance |
|
31 |
6.8.2023 |
00:00 |
21:00 |
Q3 system maintenance |
|
33 |
20.8.2023 |
18:00 |
21:00 |
08/2023 patching |
|
34 |
27.8.2023 |
06:00 |
09:00 |
08/2023 production deployment |
|
37 |
17.9.2023 |
18:00 |
21:00 |
09/2023 patching |
|
38 |
24.9.2023 |
06:00 |
09:00 |
09/2023 production deployment |
|
41 |
15.10.2023 |
18:00 |
21:00 |
10/2023 patching |
|
42 |
22.10.2023 |
06:00 |
09:00 |
10/2023 production deployment |
|
44 |
4.11.2023 |
18:00 |
00:00 |
Q4 system maintenance |
|
44 |
5.11.2023 |
00:00 |
21:00 |
Q4 system maintenance |
|
45 |
12.11.2023 |
18:00 |
21:00 |
11/2023 patching |
|
46 |
19.11.2023 |
06:00 |
09:00 |
11/2023 production deployment |
|
48 |
3.12.2023 |
18:00 |
21:00 |
12/2023 patching |
|
49 |
10.12.2023 |
06:00 |
09:00 |
12/2023 production deployment |
