Planned service windows

Here you can find information and a list of preplanned service windows for Asiakastieto services.

We maintain and update our systems regularly in order to ensure satisfactory service availability and capacity.

Service windows

Some technical procedures may require some service downtime for some set of services. We are determined to keep this time as short as possible and try to schedule any downtime in a way that it would cause as little inconvenience as possible for our customers. The announced service windows are the maximum time frames during which there might be some glitches in services.

The regular service windows for 2024 are:

1. Quarterly production release windows on Sunday 23:00 - Monday 7:00:
Service breaks to be expected on services that are deployed or updated. Dates are listed in the table below.

2. Monthly OS level patching window on Sundays 18:00-22:00:
No breaks to be expected, if restarts needed they are done on the weekly monday service window. Dates are listed in the table below.

3. Weekly database maintenance window Mondays 5:00-7:00:
Exept during freeze periods around busy business dates like Black Friday or Christmas. Occasional short breaks can occur. Are not listed in the table below.

4. Quarterly system maintenance windows Saturday 18:00 - Sunday 12:00
Short breaks to be expected. If longer breaks expected those will be communicated separately. Dates are listed in the table below.

Other planned and unplanned breaks as well as longer breaks during the above windows will be communicated via service break information emailing lists. You can join these lists via your account manager or via links within contract users webUI.