As our customer you are our highest priority, and we do everything we can to meet your needs in the best possible way and to find solutions to the challenges facing you. To get a better understanding it is important for us to continually get input from our work and how you see us as a partner. Here we tell you more about our work on this.
Whether you are part of a big multinational company, run your own business, are a user or an end-consumer, your input is as important for us. Your input helps us to develop better services, improve our relationship and interaction with you as our customer, and make better strategic decisions so that we can support your business. This is what one of our customers says about our customer-focused work:
“As a customer of Asiakastieto I feel they are always paying attention to me, and various suggestions I have made for improvements have been taken up.”
The experience that you have with us is very important. That’s why we get together across different business areas throughout Asiakastieto to improve and share our experience. It ensures that we prioritise the right things and that no important elements are missed.
To make sure we're going in the right direction, we have a set of shared objectives and indicators that we constantly monitor to improve our performance. We also constantly train our colleagues to make the best use of the information we receive – which is an important tool in our work to improve the customer experience.
However you come into contact with us, we want to ensure that you have the best possible experience. One tool we use to ensure that the experience is optimal is to ask for feedback from you through surveys. You might receive a survey after a meeting with your contact person or when we have carried out an integration project jointly.
We work together with MarketDirection to carry out the customer surveys mentioned below. MarketDirection is our data processor for this. They send out the surveys and process the results. Both we and MarketDirection comply with the General Data Protection Regulation (GDPR) and all personal data is treated as confidential.
If we need to, we might contact you with further questions about your responses – but only if you consent to this in the survey. The data collected is never used for marketing purposes or sold. Our customer surveys never ask for account details or sensitive personal data. The surveys sent out are addressed personally to the receiver. Of course, participation is voluntary. You can unsubscribe from customer surveys at any time using the link in your email invitation where we ask you to take part in a survey.
• If you have been in contact with us in any way, we may send out a survey to evaluate your customer experience.
• Now and then we also send out customer surveys to find out your general opinion of us.
• If we have carried out a major integration project with you.
If you have any questions about the customer surveys or how we work on the customer experience please get in touch with your contact person at Suomen Asiakastieto Oy or via email@example.com and we will be happy to tell you more.